With over eight years of customer driven functionality, eResourcePlanner offers the most complete set of Schedule and Agent Performance Management tools in the Contact Center industry.

By automating the disposition of agents schedule change requests, Shift bids, Over Time/Early Release, tracking Agent Performance Reviews, and automating the resulting data entry into WFM, Payroll, and Time/Attendance solutions our Six Sigma driven hosted service reduces Administrative head counts, reduces turnover, and drives more cost effective responses to call volume fluctuations.

Whether you are trying to reduce Administrative Head Counts, react faster to actual call volume fluctuations, reduce turnover, or perhaps prepare for Home Agents, eResourcePlanner can be the tool that will let you hit your profitability and performance goals in this year.